Mitra138 Terms & Conditions – A Complete Guide for Malaysia Members

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and Mitra138 ("Platform"). This document governs your access to and use of all services, games, promotions and features offered through the website Mitra138.

By clicking the "Register", "Log In" button, or simply by browsing and using the Mitra138, you expressly and implicitly indicate your agreement to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which form an inseparable part of this agreement.

This agreement is written in Bahasa Malaysia, which serves as the authoritative version. In the event of any discrepancy or ambiguity in a translation into another language, the Bahasa Malaysia version shall prevail.

Platform Mitra138 is intended solely for individuals who meet all of the following eligibility criteria. Registering without satisfying these criteria constitutes a breach of the Terms and Conditions and may result in account closure and forfeiture of any balance without notice.

• Minimum age of 18 – You must be at least 18 years of age at the time of registration. Mitra138 reserves the right to request proof of age at any time, and any account that cannot verify the minimum age requirement will be closed immediately.
• Resident in Malaysia – Services Mitra138 is designed and optimised for players residing in Malaysia. You are responsible for ensuring that your use of this platform complies with the laws applicable in your location.
• Full legal capacity – You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are under legal guardianship are not permitted to register.
• One account per individual – Each individual is only permitted to hold one active account at Mitra138. This covers one account per phone number, per email address, per identity card number, and per primary IP address.
• Not an employee or a family member of a mitra138 employee – Company employees who operate Mitra138 and their immediate family members are not permitted to register as members.

The registration process at Mitra138 designed to be quick and straightforward – typically taking less than two minutes. However, there are important responsibilities you need to understand as an account holder.

When registering, you are required to provide accurate, current and complete information, including your full name as per your Malaysian identification card, an active Malaysian phone number, and a reachable email address. Providing false or inaccurate information constitutes a serious breach of these Terms.

You are solely responsible for keeping your account username and password confidential. Mitra138 yours. All activity that occurs within your account is considered to have been carried out by you, unless you have reported an account compromise to the support team Mitra138 before such activity takes place.

• Notify Mitra138 if you suspect your account has been accessed without your authorisation.
• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password that you do not use on any other platform.
• Log out of your account when using a shared device.

Mitra138 supports a full range of local Malaysian payment methods to ensure a smooth deposit and withdrawal experience for all members. All financial transactions are processed through secure, encrypted channels.

Accepted deposit methods: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect and all other FPX member banks).

Limits and processing times:

• Minimum deposit: RM20 per transaction
• Maximum deposit: Subject to the payment method and the member's VIP tier
• Deposit credit time (e-wallet): Typically under 30 seconds
• Deposit credit time (FPX): 2–5 minutes depending on bank response time
• Withdrawal processing time: Typically under 15 minutes for standard amounts
• Minimum withdrawal: RM50 per transaction

Mitra138 reserves the right to request identity verification (KYC – Know Your Customer) before processing withdrawals, particularly for large withdrawal amounts or when unusual activity is detected. This verification process may require you to submit a copy of your Malaysian identification card and proof of the payment method used for deposits.

All bonuses and promotions offered by Mitra138 subject to the specific terms stated in each promotional offer. General terms applicable to all bonus types Mitra138 are as follows:

• Welcome bonus is exclusively available to new members making their first deposit only — one claim per individual.
• All bonuses carry wagering requirements that must be fulfilled before any bonus winnings can be withdrawn. The wagering requirement for each bonus is clearly stated on the relevant promotions page.
• Bonuses cannot be withdrawn directly – only the net winnings generated from eligible bonus use qualify for withdrawal once the wagering requirements have been met.
• Mitra138 reserves the right to reclaim bonus funds from a member's account if there is evidence of abuse, fraud, or any attempt to exploit bonuses through methods such as arbitrage betting, hedge betting, or other strategies designed to meet rollover requirements with minimal risk.
• Bonuses are only valid within the stated validity period. Any unused bonus after the validity period expires will be automatically forfeited.
• Two or more bonuses may not be combined or activated simultaneously unless explicitly stated otherwise.

All games available on the platform Mitra138 – including live casino (baccarat, blackjack, roulette), slot machines, progressive jackpots, poker, and Sports Betting such as the Malaysia Super League and EPL – are subject to their respective game rules, which are available on the platform.

Some general principles that apply to all games at Mitra138:

• All game results are final once confirmed by the system. No appeals will be entertained based solely on member dissatisfaction.
• In the event of a technical failure during a game session (such as an internet connection disruption or server outage), Mitra138 will use transaction data stored on its servers to determine fair outcomes. For live games, video recordings of the session are also referenced.
• Minimum and maximum bet limits vary by game type and table. Bet limit information is clearly displayed within each game interface.
• For football and sports betting, the odds displayed at the time your bet is confirmed are the odds that apply — any change in odds after your bet has been confirmed will not affect your wager.
• If a football match is postponed and does not resume within 48 hours of the scheduled kick-off time, all bets will be voided and stakes returned in full to the member's account.

Mitra138 uses certified Random Number Generators (RNG) for all digital games to ensure fair and tamper-proof outcomes. Our RNG systems are regularly audited by independent third parties.

To ensure a fair and safe experience for all members, Mitra138 defines a list of strictly prohibited conduct. Violation of any of these rules may result in immediate suspension or permanent closure of your account without return of balance.

Prohibited conduct includes, but is not limited to:

• Registering or using more than one account (multi-accounting) to gain an unfair advantage or to make repeated bonus claims.
• Using automated software (bots), scripts, or third-party tools to automate betting or influence game outcomes.
• Colluding with other players in poker or any game involving player-to-player interaction.
• Attempting to exploit bugs or technical vulnerabilities in the platform to gain an unfair financial advantage.
• Money laundering or any suspicious financial activity conducted through the account Mitra138.
• "Bonus abuse" – employing strategies designed to meet rollover requirements by wagering on opposing outcomes or using any form of hedging.
• Providing false information during registration or the identity verification (KYC) process.
• Using a payment method that does not belong to you, or using another person's bank account or e-wallet for deposits or withdrawals.

Protecting members' personal data is our top priority Mitra138. We adhere to responsible data protection principles and apply the highest industry security standards to safeguard your information.

Data collected during registration and platform use — including your name, phone number, email address, transaction records and game history — is used solely for account management, payment processing, fraud prevention and service improvement. Mitra138 does not sell or rent members' personal data to third parties for marketing purposes.

All data communications between your device and the Mitra138 is encrypted using 256-bit SSL protocol. Member passwords are stored in an encrypted format and cannot be read by anyone, including staff Mitra138.

For full details on how we collect, process, and protect your data, please read our Privacy Policy ours, which forms part of this agreement.

Mitra138 reserves the right, at its sole discretion, to suspend, freeze, or close any member's account in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to verify a member's identity upon request within the stipulated timeframe.
• Instructions from the relevant Malaysian financial or law enforcement authorities.
• Self-exclusion requests submitted by members as part of the responsible gambling programme.

In cases of account closure due to a violation, Mitra138 reserves the right to withhold any balance associated with activities that breach the Terms while an investigation is ongoing. Balances originating from legitimate deposits unrelated to the breach will be returned once the investigation is complete.

Members who wish to voluntarily close their account may do so by contacting the support team at Mitra138. Your account balance will be returned via the same payment method used for your last deposit, once all active rollover requirements have been met.

Platform Mitra138 is provided on an "as is" and "as available" basis. While we do our best to ensure the platform operates without interruption, there are situations beyond our control.

Mitra138 is not liable for:

• Losses arising from service disruptions caused by scheduled or unscheduled maintenance, network failures, or force majeure events.
• Loss or damage arising from unauthorised access to your account as a result of your failure to safeguard your login credentials.
• Betting or game outcomes that do not go in your favour — this is an inherent risk of gambling activity that you accept when using the platform.
• Indirect, consequential, or loss-of-profit damages.

It is the member's responsibility to ensure a stable internet connection and a properly functioning device throughout their gaming session. Mitra138 is not liable for any losses resulting from unstable internet connections on the member's end.

Mitra138 reserves the right to amend, update or supplement these Terms and Conditions at any time in response to operational requirements, legal changes or platform improvements. Amendments take effect immediately upon publication on the website Mitra138, unless a different effective date is specified.

How we notify members of amendments to the terms:

• In-platform notification upon the next login following publication of the amendment.
• Email notification to your registered email address for material (significant) amendments.
• The "Last Updated" date at the top of this document will be revised accordingly.

Continued use of the platform Mitra138 after an amendment is published will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw your balance in accordance with the procedures set out.

If you have any questions, complaints, or require clarification on any part of these Terms and Conditions, the support team at Mitra138 ready to assist you 24 hours a day, 7 days a week.

How to reach us:

• Live Chat – The fastest option. Available within the platform, with responses typically in under 2 minutes.
• Email: support@mitra138.best – for enquiries requiring detailed information or document submission.

For disputes relating to game results or transactions, please contact support within 72 hours of the incident and include the relevant transaction number or game session ID. Mitra138 will conduct an internal investigation and provide a response within 5 business days.

These Terms and Conditions are governed by the laws of Malaysia. Should any dispute arise that cannot be resolved through our internal support process, both parties agree to refer the matter to arbitration under mutually agreed procedures before pursuing any formal legal action.